Luster Loft Blankets - Lifetime Warranty Claims:
We want you to be 100% satisfied with the quality of our workmanship and materials – for LIFE. If you believe your Luster LoftTM blanket has a manufacturer's defect, please email: firstname.lastname@example.org.
- Provide your order number in the subject line.
- Include email address, name, billing address, and a brief explanation.
- Include photographs of the defect area in question, and of the product label.
To qualify, product must be purchased from www.americanblanketcompany.com. Once the QA issue and proof of purchase is validated, we will send a Return Authorization Code that must be included with the return of the blanket. Our QA team will review and if deemed defective, we will replace your blanket with the same item (or similar, if product is no longer available). With an approved claim, replacement blankets will be shipped back to you at our expense.
In order to qualify for a warranty claim, blankets must be laundered using the provided care instructions. Damage to blankets from improper care or use will be considered damaged and not covered under the Lifetime Warranty on workmanship and materials.