How do I return an item?
If you are not 100% satisfied with one of our standard size products, you may return it within 60 days of purchase for a full refund. After 60 days, we will exchange the product for one of equal value. Any products with a manufacturer's defect will be fully refunded or exchanged at any time as they qualify under our Lifetime Guarantee Policy. If the item is used or washed, it does not qualify for a refund or return. For custom size, sublimation or embroidered blankets, all sales are final unless there is a defect in the material or craftsmanship.
We require proof of purchase to honor a refund or exchange via an order number and/or email address. Additionally, if your request involves a product with defects, please email an image for photo verification.